Last updated: September 2026

These Terms & Conditions apply to promotional services supplied by
House Music SA. By submitting a campaign request, purchasing a promotional
package, or providing material for promotion, the client agrees to the
following terms.

House Music SA provides music promotion, editorial exposure, digital media
placement, social-media promotion, SoundCloud network distribution and
related promotional services.

Services are supplied according to the package purchased and the
specifications displayed on the House Music SA website at the time of booking.

Packages may include Starter, Artist Push, Release Campaign, Headliner and
other promotional or custom campaign services.

Submission of music or campaign material does not automatically guarantee acceptance.

House Music SA reserves the right to review submissions before confirming
a campaign. We may decline material that is inappropriate, unlawful,
misleading, offensive, technically unsuitable or inconsistent with the
House Music SA platform.

Where payment has already been made for a campaign that House Music SA
cannot accept, the client will be contacted regarding an alternative
arrangement or refund.

The client is responsible for supplying all material required to execute
the campaign, including where applicable:

Artist and release information, artwork, music links, streaming links,
press information, social-media handles, photographs, video material and
any other requested assets.

Delays in supplying required material may delay the campaign.

By submitting content to House Music SA, the client confirms that they own
the content or have permission from the relevant artist, label, copyright
owner, photographer, videographer or other rights holder to use and
distribute it for promotional purposes.

The client grants House Music SA permission to reproduce, edit, resize,
adapt and publish supplied assets where reasonably necessary to fulfil
the promotional campaign.

Ownership of the client’s original material remains with the client or
applicable rights holder.

Submitting the promotional form does not by itself confirm that a campaign
has begun.

A campaign becomes confirmed once the submission has been reviewed, the
applicable payment has been received where required, and House Music SA
has accepted the booking.

Campaign timing is calculated from the point at which all necessary
material and payment have been received.

Purchasing a promotional campaign does not give the client control over
House Music SA’s independent editorial opinions.

Where a package includes a feature, review, interview or editorial article,
House Music SA retains editorial control over the presentation and wording.

Paid promotional placement will not influence the ranking or outcome of
independently selected charts, editorial lists or other editorial features
unless the content is clearly presented as sponsored material.

House Music SA provides exposure and promotional services but cannot
guarantee a specific number of streams, sales, followers, views, bookings,
playlist additions, media coverage or other commercial outcomes.

Campaign performance can be affected by audience behaviour, algorithms,
platform changes, release quality, timing and factors outside House Music
SA’s control.

Where a package includes SoundCloud promotion, House Music SA will
distribute or repost the content through the channels specified for that package.

References to the House Music SA SoundCloud network or partner channels
describe the network available to House Music SA and do not constitute a
guarantee that every individual partner channel will participate in every
campaign unless expressly stated.

Third-party channels remain subject to their own availability and platform policies.

Social posts, Stories and other promotional placements are published through
the relevant House Music SA social channels according to the package purchased.

The client acknowledges that social platforms control reach, distribution
and algorithms, and therefore House Music SA cannot guarantee a minimum
number of impressions, engagements or clicks.

Homepage features, banner placements and other website placements are
provided for the period specified in the purchased package.

House Music SA may determine the exact position, design and format of the
placement unless otherwise agreed in writing.

The stated placement period refers to the duration of the campaign placement
and does not guarantee continuous prominence above all other website content.

Where newsletter placement is included, the promotion will appear in an
appropriate House Music SA newsletter edition.

Newsletter distribution dates may vary according to the editorial and mailing schedule.

Open rates, click-through rates and other subscriber actions cannot be guaranteed.

Where a package includes a custom AI-assisted promotional video or other
creative asset, House Music SA will produce the asset based on the materials
supplied by the client.

The service is intended for promotional use and may incorporate AI-assisted
design, animation, editing or production tools.

Reasonable corrections to factual errors will be made. Complete creative
redesigns or changes in direction after approval may incur an additional charge.

Written or podcast interviews included in a package are subject to
scheduling and participant availability.

House Music SA may edit interviews for clarity, length, formatting and
publication requirements while preserving the intended meaning of the
participant’s responses.

Turnaround periods shown on the House Music SA website are estimated
service periods and begin once payment and all required campaign material
have been received.

Turnaround may be affected by weekends, public holidays, incomplete
submissions, client-requested changes, platform outages or circumstances
outside House Music SA’s reasonable control.

Where a specific publication or release date is important, the client
should submit material sufficiently in advance.

Current package prices are those displayed on the House Music SA website
at the time of booking.

House Music SA may change package pricing or package contents for future
bookings without affecting campaigns already confirmed and paid for.

Unless otherwise agreed, payment must be received before promotional work begins.

Custom services may be quoted separately.

If a client requests cancellation before promotional work has begun,
House Music SA will review the request and may provide a refund, less any
unavoidable payment-processing or work already completed.

Once campaign production, editorial work, social scheduling, SoundCloud
distribution, website placement, video production or another significant
part of the service has begun, payments are generally non-refundable.

If House Music SA is unable to provide a material part of a paid service,
an appropriate replacement service, campaign credit or refund for the
undelivered component may be offered.

Clients should ensure all submitted information is accurate.

House Music SA will correct reasonable factual errors reported promptly.

Changes requested after publication, scheduling or production may not
always be possible and substantial amendments may attract an additional fee.

House Music SA may refuse or remove material that infringes copyright,
promotes unlawful activity, contains intentionally misleading information,
impersonates another person or organisation, or otherwise creates
unacceptable legal or reputational risk.

Some services rely on third-party platforms including social networks,
streaming platforms, mailing systems and embedded players.

House Music SA is not responsible for platform outages, account restrictions,
algorithm changes, technical failures or actions taken by third-party
services outside our reasonable control.

House Music SA branding, website content, original editorial material,
campaign templates, graphics and other material created by House Music SA
remain the intellectual property of House Music SA unless otherwise agreed.

Clients may share promotional graphics or campaign assets supplied
specifically for their campaign for legitimate promotional purposes.

Information submitted in connection with a campaign will be used for
campaign administration, communication and delivery of the requested services.

Personal information will not intentionally be disclosed to unrelated
third parties except where reasonably required to provide the service,
comply with law or operate the relevant technology platforms.

The client is responsible for providing valid contact information and
responding to campaign-related requests within a reasonable period.

House Music SA is not responsible for delays caused by unanswered emails,
incomplete submissions or inaccurate contact information.

To the extent permitted by law, House Music SA will not be responsible for
indirect losses arising from campaign performance, third-party platform
behaviour, loss of anticipated revenue, streaming performance or other
outcomes that are not directly under House Music SA’s control.

Nothing in these Terms is intended to exclude rights that cannot lawfully
be excluded.

House Music SA will not be liable for delays or failure to provide services
caused by circumstances beyond its reasonable control, including major
platform outages, internet failures, natural disasters, governmental
restrictions or other exceptional events.

House Music SA may update these Terms & Conditions from time to time.

The terms applying to a campaign will normally be those in effect when
the campaign is confirmed.

These Terms & Conditions are governed by the laws of the Republic of South Africa.